Customers

Fact sheets

The fact sheets below provide information about a range of topics, from what to do when the power goes out, through to working safely near powerlines.

We hope you find what you're looking for, but if you don't, please contact us.

Fact sheet - undergrounding powerlines
13 July 2010 3:44:39 PM
ETSA Utilities supports the undergrounding of powerlines. Powerlines are placed underground in all new urban residential and industrial developments.

Fact sheet - street lighting
1 July 2010 8:50:04 AM
Street lighting is generally the responsibility of local councils and the DTEI. In both cases, ETSA Utilities acts as a contractor and provides a range of services including design, installation and maintenance.

Fact sheet - Guaranteed Service Level Payments
1 July 2010 8:49:17 AM
In conjunction with the Essential Services Commission of South Australia(ESCOSA), ETSA Utilities is committed to meeting Guaranteed Service Levels (GSL) relating to reliability.

Fact sheet - Approved tree list
19 May 2010 3:18:52 PM
There are restrictions on the types of trees you can plant within prescribed areas surrounding powerlines.

Fact sheet - planned power interruptions
30 October 2009 10:57:09 AM
A practical guide to managing planned power interruptions.

Fact sheet - meter reading
30 October 2009 10:55:46 AM
ETSA Utilities owns and is responsible for reading all electricity meters in South Australia on behalf of the electricity retailers.

Fact sheet - possums and powerlines don't mix
30 October 2009 10:54:25 AM
One of the great things about living in the Adelaide Hills is the abundance of wildlife. However, ringtail possums pose a real problem when it comes to supplying electricity.

Fact sheet - security lighting
30 October 2009 10:53:23 AM
At ETSA Utilities, we are committed to the safety of our employees, contractors, customers and the wider community. Part of this is providing a service to install security lighting in public spaces to help increase safety and security.

Fact sheet - tree trimming around powerlines
30 October 2009 10:49:59 AM
Trees must be kept clear of powerlines to ensure the safety and reliability of electricity supply.

Fact sheet - variations in electricity supply
30 October 2009 10:48:48 AM
Unlike other goods, electricity is used as it is produced and can't be stored. Consequently, any variation in the generation, transmission and distribution of electricity at any point in the network can result in variations in supply.

Fact sheet - what to do when the power goes out
30 October 2009 10:47:49 AM
ETSA Utilities understands that power interruptions can impact on day-to-day activities and we strive to provide a constant, uninterrupted electricity supply.

Fact sheet - electric and magnetic fields
30 October 2009 10:46:59 AM
Electric and Magnetic Fields (EMFs) occur naturally wherever there is electricity.

Fact sheet - customer connections
30 October 2009 10:46:11 AM
Every year, customers request 26,000 new or altered connections from ETSA Utilities. This fact sheet explains the connection process and associated costs.

Fact sheet - bushfire safety
30 October 2009 10:44:41 AM
Everything you need to know about bushfires and your electrical safety.

Fact sheet - Look Up & Live
30 October 2009 10:41:11 AM
Special care must be taken when working or living near powerlines as they carry dangerous levels of electricity. Be sure to Look Up & Live.

Fact sheet - electricity and your life support system
30 October 2009 10:38:28 AM
If your life support system stops working, you must be able to quickly determine where the problem lies so that you can take the appropriate actions to fix it.

Working safely near powerlines.
20 August 2008 1:05:26 PM
Factsheet from the South Australian Department for Transport, Energy and Infrastructure.