Commitment to customers

Fact sheets - Commitment to customers
Adobe PDF DocumentFact sheet - complaint resolution (97 KB)
  ETSA Utilities is committed to successful complaint resolution.
Adobe PDF DocumentFact Sheet - Delivering on commitment to provide quality customer service (2011) (164 KB)
  Fact Sheet - Delivering on commitment to provide quality customer service (2011)
Adobe PDF DocumentFact sheet - Guaranteed Service Level Payments (119 KB)
  In conjunction with the Essential Services Commission of South Australia (ESCOSA), ETSA Utilities is committed to meeting Guaranteed Service Levels (GSL) relating to reliability.

How can I find out more about ETSA Utilities' commitment to customers?Return To Top

ETSA Utilities'  Customer Charter and Customer Handbook contains information on our commitment to customers.

How can I contact ETSA Utilities?Return To Top

You can contact ETSA Utilities Faults and Emergencies on 13 13 66, 24 hours a day, seven days a week, for the following:

  • to report a dangerous or life-threatening situation, such as broken wires or poles down;
  • to access information on any power interruptions in your area; and
  • to report loss of power supply, or electricity supply problems.

See Contact us for all contact details.