Customer service

At ETSA Utilities we take customer service very seriously and aim to provide you with courteous, prompt and professional service at all times. We value your feedback on our performance and invite you to contact us using our online enquiry form.

Our Customer Charter outlines your rights and obligations, as well as the service commitments and standards we are committed to deliver as the State's electricity distributor.

Our Customer Handbook provides you with more information about South Australia's electricity network and what to do in a power interruption.

See how we delivered on our commitment to provide you with quality customer service during 2009.